Rules for Contractors
Please note that these Rules also apply to Lessees and Lessees’ family and friends carrying out improvements, alterations or modifications to their flats.
LICENCE TO ALTER
A Licence to Alter is required for any works that include the removal/part removal of any internal wall or any change to the internal plan of the flat, including changing the use of a room that requires any structural, plumbing or other service alteration.
It is not permitted to cut into any part of the external fabric of the building without authorisation from HMMC, the freeholder. This includes installing a charging point in the garage for a hybrid or electric car.
If you have any doubts about whether the works you are proposing to undertake require a Licence to Alter please contact Willmotts on 020 8748 6644 and ask to speak with the property manager for the building.
PERMITTED HOURS OF WORKING
08.00 am – 5.00 pm Monday to Friday
09.00 am – 1.30 pm Saturday
(The caretaker does not work Saturday therefore no delivery of materials is permitted) Quiet work such as painting is permitted outside these hours
Sundays and Bank Holidays – No works are permitted
PARKING REGISTRATION
No contractors’ vans are permitted in the garage apart for the dropping off of goods. No vehicle is to be left unattended during this procedure. Contractors’ vehicles must be parked in appropriate places by arrangement with the Caretaker (see also Car Parking in the Rules and Regulations).
SECURITY
The gates to the garage must not be left open unless authorised and supervised by the Caretaker. Neither the gates nor any internal doors must be left open, unattended, as this will put lessees and tenants at unnecessary and additional security risk.
LIFT
Lift protectors are available from the Caretaker and must be used from the outset of commencement of any contract; and edges lined with protective tape. It is the leaseholder’s responsibility to ensure this occurs, and they will be held liable for any damage caused.
At no time must the lift doors be forcibly kept open.
Contractors must adhere to the weight restrictions on the lift, and lessees will be held liable for any costs incurred in repairing damage caused by overloading.
DELIVERY OF BUILDING MATERIALS, NEW FURNITURE, WHITE GOODS, PAINT ETC TO THE CONTRACT AREA.
All items to be transported to the contract area must be delivered only through the garage entrance gate and unloaded tidily in the garage. From there materials should be taken via the basement area by the lift or stairs to the contract area. (See note above about the use of the lift.) Deliveries through the front doors and the ground floor lobbies of the building are prohibited due to the potential for damage or injury to a resident.
DISPOSAL OF SURPLUS MATERIALS FROM THE PROPERTY
Surplus materials, furniture, bathroom and kitchen equipment, and all other items removed from a flat, must be taken out of the building via the stairs, or lift, directly to the garage. From there they must be taken via the garage exit to a skip (which must be parked in the road and not in the garage) or collected immediately (i.e. the same day) by the London Borough of Richmond upon Thames or a private contractor.
Strictly no items are to be left in the garage car parking spaces.
CLEANING
The communal areas must be covered with a high-quality protective material, which must be removed at the end of each day. Communal areas must also be vacuumed and swept at the end of each day.
Any spillages are the contractor’s responsibility and must be cleaned by them, not by Handel Mansions cleaning staff. The leaseholder or agent is responsible for arranging and paying for any spillages that require professional cleaning. Failure to do so will result in the leaseholder being charged by HMMC.
The garage surface should be jet-washed at the end of the contract if there are stains left behind.
WORK PRACTICES
There should be no work associated with carpentry, tiling, or similar, carried out at any time in the basement garage or communal areas, including the car parking bays at the front of the building.
No wood or tile cutting is permitted on the balconies, as the mess can be carried into other flats and because the noise is an unacceptable nuisance.
The communal electricity supply must not be used by contractors. Power tools, generators etc must be connected to outlets within the flat.
Where appropriate, the Contractor(s) must hold the relevant Health & Safety certificates and must undertake to comply with best practices.
No tools or materials are to be stored in the communal areas, balconies, car parking spaces, or otherwise in the garage.
Contractors are not permitted to stay overnight whilst undertaking work on the flat.
NOISE
The leaseholder’s contractors must take all reasonable steps to minimize the noise created by their activities, even within ‘permitted’ working hours. Failure to do so will result in a request from HMMC to desist from work until such reasonable steps have been taken.
This may particularly apply where work is carried out on flooring, the noise from which will likely be heard in nearby flats. Such that the Board may require that, even though all reasonable steps have been taken to minimise noise, the hours during which such work is permitted per day will be controlled to a number less than the usually permitted working hours.
USEFUL CONTACT NUMBERS
GAS
If you smell gas contact National Grid on Telephone: 0800 111 999
POLICE
Barnes Safer Neighbourhoods Team
Police Station: Lowther School SNT Base, Stillingfleet Road,
Barnes, SW13 9AE
Telephone: 999 in an emergency and 101 for everything else
Local Police Telephone: 0207 161 8040
Local Police Email: barnes.snt@met.police.uk
FIRE BRIGADE
Telephone: 999
NOISE COMPLAINT
The council have greater powers of enforcement than the freeholder. If you’re having a problem with a noise like loud music, noisy pubs, rowdy parties or barking dogs in your neighbourhood, Richmond Council can help you.
Email: residentialeh@richmond.gov.uk
Telephone: 020 8891 7737 (office hours only)
Weekend Telephone: 07944 038 495
COUNCIL RECYCLING
Over 27 materials can be re-used and recycled at the Townmead Road Centre in Kew, including more unusual items such as fridges and freezers, ink and toner cartridges, mobile phones, paint, garden waste and plastic bottles.
Address:
Townmead Road (off Mortlake Road) Kew, TW9 4EL
Telephone: 020 8876 3281
COUNCIL BULKY
Item Collection Telephone: 020 8891 1411
MAIN WATER LEAKS
If there is a mains water leak external to the building on the pavement call Thames Water.
Telephone: 0800 714 614
WILLMOTTS CHARTERED
Address: Willmott House, 12 Blacks Road, London, W6 9EU
Telephone: 0208 748 6644
Website: www.willmotts.com
Email: info@willmotts.com
SURVEYORS